Navigate to the GlobalProtect Gateway agent (open up the application or click the round grey globe on the bottom right). Because of this change introduced by Microsoft, to enable GlobalProtect SSO to work users should select Sign-in-options and pick the GlobalProtect icon and log in. If you have Duo Push on your mobile device: Tap Accept or pick up the call coming from (818) 677-6100. Enter credentials and put a comma (“,”) followed with the phone (phone1 or phone2) you want to send the authentication to.īe sure to Check your phone for the authentication prompt. Now that you know which phone number is identified as either phone 1 or phone 2, navigate back to the GlobalProtect Gateway agent. The first number that is listed is ‘phone1’ Phone 1 is the primary phone and will be used to authenticate.
If you are unsure of what device Duo will send a notification to, you can check which device is listed as your primary phone. With the portal login page disabled, you can instead use a software distribution tool, such as Microsoft’s System Center Configuration Manager (SCCM), to allow your users to download and install the GlobalProtect app. If GlobalProtect does not connect and the authentication dialog box does not appear. GlobalProtect will use the first device you have registered in Duo to complete your login to VPN. These tips will help you use VPN successfully at CSUN. The GlobalProtect client does not give you the same options as a browser. You will be required to use the GlobalProtect client to connect to the CSUN network.